Make sure your user name and password is all lowercase.

Make sure you have created the email address in your control panel.

Change the user name to the full email address. Example: username@domainname.com

Still not working?

Change your incoming and outgoing mail servers from mail.yourdomain.com to the ip address listed in your welcome email.

Are you able to receive emails but not send?

If you can receive mail but aren’t able to send this means one thing…..Your internet provider is blocking you from using anyone’s outgoing mail servers but their own. Many major ISP’s are blocking outgoing emails. The reason they do this is to prevent you from using their internet connection for spamming purposes. You will still be able to send emails, but only by using your ISP’S outgoing mail server. Every ISP’s outgoing mail address is different, but for the most part they will be mail.yourispname.com For example, if you had hosting with AOL.com, their outgoing mail server would look like this: mail.aol.com If mail.yourisp.com does not work and you are still unable to send emails, you will need to call your internet service provider to find out what their outgoing mail server is.

Are you able to send emails but not receive?

Either your domain is out of disk space, or your e-mail address itself is out. You will need to increase the amount of disk space to receive mail again.

Does it say “please enter your username and password for the following server” and you are sure you’re using the correct information?

Our servers have a 60 checks per hour limit. If you hit this limit in any hour you’ll be locked out for the rest of the hour. you will need to click > tools > options > general > and disable where it says “check for new messages every xx minutes” If you do not want to disable it just set it to check less often. keep in mind the more computers you have auto checking or checking the mail the quicker you will hit this limit.

Why do e-mails with attachments not work?

The server is designed to block attachment types which are seen as a danger if they are not zipped up. A few of them being blocked are… .bat .src .exe the reason for this is that your mailbox would be flooded every day with viruses if this was not in place. A few attachments that are fine without zipping up are .gif .jpg .html .pdf unfortunately there is no way to turn this off so your only option is to zip your attachment or doing the below.

Another reason could be the size of the attachment if you’re sending a 10mb or larger attachment it will fail due to the size. If you are sending it from webmail this limit is less than 2mb. A better option to get around these limits would be to upload the file to your site and give out the link instead. You could even password protect so the public cannot view or access.

To create an email account login to your control panel and click add/remove email account’s. *NOTE: By default you have no email address setup. The main username may look like it’s a setup email, but if you wish to use it you will need to add it as an email account.

It generally takes between 12 to 48 hours for your DNS to Propagate and point to your domain name. During this time you can still view and edit your website. Click on “FAQ” or “Account Setup” under Categories and there are some tutorials on how to do this.

We do not recommend installing scripts or using Fantastico until your DNS has had sufficient time to Propagate.

Yes. Use your IP address found in your welcome email as your "host name" and then your user/password. After your DNS propagates you will want to change the host name to ftp.yoursitesdomainhere.com

Yes. In your welcome email there should be an IP address To see your website you use your ip address followed by your username like this: http://IP.Address/~username Pleae email us for additional support.