Hi there. Welcome to the Support page! Here you will find a ton of topics, guides, and videos to show you how to get the most out of your hosting experience. If you have any questions please email us from within your control panel. Thanks!

How to login to your control panel

You go to http://www.yourdomain.com/cpanel or http://yourIPaddress/cpanel

Your Control Panel (AKA Cpanel) is the main area where you can access all the necessary tools to edit your website, check stats, and install scripts and do a number of other things.

Using your File Manager

File manager is a browser based FTP where you can upload files, edit them, and create html, and other file types required to program a web page. This is an ideal solution for those who know html code or need to troubleshoot by going into the source. You an login to your file manager by logging into Cpanel (yourdomain.com/cpanel) and then following the link to “file manager” at the top of the screen.

Fantastico and what it is

Fantastico is the leading auto installer for cPanel servers. With more than 10.000 installations, it provides more than one million end users the ability to quickly install dozens of the leading open source content management systems into their web space. Fantastico will allow you and your customers to install over 50 scripts instantly. To use fantastico you or your client will just login to their control panel click fantastico, and then click one of the 50+ scripts to be installed such as…. Blogs, Portals/CMS, Customer Support, desks, forums, shopping carts, Image Galleries, Mailing Lists.

Important Sub Domain Info

What is a sub domain?

www.domain.com is a domain name.  A sub domain is anything that replaces the www in a domain name. forum.domain.com is a subdomain. www.forum.domain.com is not a sub domain

Sub Domain Setup 

To create a sub domain cPanel asks for the name you wish to use. MAKE SURE the sub domain name you give it doesn’t have a folder already named that name. If it does the sub will not work. Example: I want to create the sub domain test.hostgator.com so my sub name is going to be test. If I already have a folder in my ftp named test I need to delete it or rename it to something different before I create the sub domain with the test name from cPanel

Important Addon Domain Info

You cannot create an addon domain if your dns for the site you are trying to add hasn’t prorogated yet.

To create an addon domain login to your cpanel and click “addon domains” There are three fields cPanel asks for when creating an addon domain.

1. “New Domain Name:” You will put in the newdomain.com do not put www in the name!

2. “Username/directory/subdomain Name:” This will be the folder cPanel creates in your main accounts public_html folder. MAKE SURE that the name you give it doesn’t already have a folder. Example… If you want to give it the username chris. You cannot have a folder in your account named chris already. If you do and still try creating the username for the addon domain to be chris you will corrupt multiple things on your account.

3. “Password:” fill in any password you want here.

About addon domains:

Addon domains are handled like subdomains as far as the server is concerned but to the outside world they are separate domains. When you setup an addon domain, you enter the domainname (without www.) and the system will automatically suggest an appropriate folder and will create that folder so don’t make the folder first. You can enter any pass you like. it doesn’t have to be the same as the main domain. You don’t need to create a subdomain for the addon domain. An ftp account is created for the addon domain so when you ftp using that ftp account it will direct you to the created folder for that addon and that’s where you will upload the addon site.

If you need to change the password for the addon you do it through the ftp manager. To view stats for the addon you look under subdomain stats. You will setup emails for the addon domain in the main cpanel. addon domains on a shared account do not have their own cpanel.

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